Privacy Policy
1. Information We Collect
We collect information that you voluntarily provide to us when you register on the site, place an order, or submit a request for a project quote.
A. E-commerce & Account Data:
B. Quote Request Data (Project Installations):
When you use our “Request a quote” form, we collect specific information to accurately price and design your energy system:
Your name, company or EPC/installer name (optional), email address, and phone number.
Project type (e.g., residential hybrid), system size (e.g., under 5 kW), installation region (e.g., Khomas (Windhoek)), and your estimated total spend budget.
Uploaded utility documents, specifically your water bill, which we use to verify property details and assess utility consumption profiles.
Specific SKUs, structural descriptions, or custom text provided in the project brief section.
C. Automated Data Collection:
Technical Data: IP address, browser type, time zone setting, and operating system.
2. How We Use Your Information
We use the information we collect for the following legitimate business purposes:
Security & Fraud Prevention: To secure our website and verify the legitimacy of high-value equipment orders
Marketing: To send you relevant updates or promotions, provided you have explicitly opted in.
3. Third-Party Sharing
We do not sell your personal data. We only share it with trusted third parties necessary to operate our business:
4. Confidentiality and NDAs
We understand that project briefs, structural plans, and utility documents (like your water bill) are highly sensitive. As indicated on our quote submission form, we will execute a Non-Disclosure Agreement (NDA) upon request to ensure your proprietary project details are legally protected from unauthorized sharing or competitive use.
5. Cookies and Tracking
Our e-commerce store utilizes essential cookies to maintain your shopping cart session and secure your checkout process. We also use analytical cookies to understand how visitors interact with our site. You can disable non-essential cookies via your browser settings.
6. Data Security
We implement appropriate technical and organizational security measures to protect your data against accidental or unlawful destruction, loss, or unauthorized access. All checkout transactions and form submissions are encrypted via SSL.
7. Your Rights
Under the Namibian Constitution, you have fundamental rights regarding your privacy. You are entitled to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request the deletion of your personal data and utility documents from our systems.
To exercise these rights or to request an NDA prior to submitting a project brief, please contact us at privacy@sgultimatesolar.com.na
